Native Finnish player support, without building an in-house Finnish team.
Helsinki Desk manages your Finnish live chat and email support inside the operation you already have. Your global team stays in place. We take responsibility for the Finnish queue.
Add Finnish coverage to your existing support operation.
Helsinki Desk adds a managed Finnish support layer to the customer support operation you already have. We handle the player-facing Finnish queue and work with your existing specialist teams.
Live chat and email
Native Finnish support for account access, bonuses, games, deposits, withdrawals and common player questions.
KYC and payment guidance
We guide the player through approved processes and pass cases requiring a decision to the authorised team.
Responsible gambling communication
Sensitive conversations are handled by people, using the procedures and escalation rules agreed with the operator.
Quality and reporting
Helsinki Desk manages the queue, reviews quality and reports on the service levels agreed for the operation.
Use the support operation you already have.
Finnish conversations are handled by Helsinki Desk. Cases that need an internal decision are passed to the correct specialist team.
The player uses your normal chat or email channel.
We resolve the case when it is within the agreed scope.
KYC, payments, compliance and technical decisions remain with the right function.
The difference shows up in the conversation.
A reply can be technically correct and still sound translated. Finnish players should feel that they are speaking with someone who actually speaks Finnish.
Focused on Finnish player support.
Native Finnish
Finnish conversations are handled natively from the start, with no translation layer between the player and the agent.
Clear ownership
You know what we manage, what stays with your team and how cases move between the two.
Start small
A pilot can begin with one channel and a limited service window before you commit to a broader setup.
Start with a four-week pilot.
Give Helsinki Desk one Finnish queue, agree the service window and measure how the model works in practice.